Explore our handy guide to easily tackle frequent issues, organized from simplest to more complex solutions.

1. Update with a quick refresh

Refreshing Pilot in your browser can bring in the latest fixes or updates. There's a chance that the bug you're experiencing has already been addressed with a recent update.

2. Re-authenticate by signing out and in

Logging out and then back into Pilot can resolve issues related to authentication. This simple step often fixes access-related bugs.

3. Test in Private/Incognito Mode

Using Pilot in your browser's private or incognito mode can help identify if browser extensions are the culprit. If Pilot works fine in this mode, try disabling your extensions one by one to pinpoint the issue.

4. Switch browsers or devices

Different browsers and devices may offer varied experiences. Chrome is generally well-supported, but trying Pilot on a different browser, or computing device might bypass the issue.

5. Investigate antivirus or firewall interferences

Sometimes, antivirus software or firewalls might block access to Pilot. If you can access Pilot on one device or network but not another, this could be the cause. We're here to provide necessary details like IP addresses to help you set up exceptions for Pilot in your security software.

6. Clear cache

As a last resort, clearing your browser's cache, history, and cookies might help. This is more labor-intensive but can resolve persistent issues.

Remember, these steps are designed to systematically troubleshoot and resolve common issues. If you're still facing problems after trying these tips, our support team is always here to assist you further.