If you're experiencing issues with Pilot, such as being unable to log in to your Pilot workspace, add new files, use the search functionality, or encounter other related problems, it might be due to insufficient permissions granted during the initial setup with Google. These issues can occur when Pilot doesn't have the necessary permissions to function correctly.
To resolve these problems, follow the steps outlined in this article to refresh Pilot's connection with Google. This involves removing Pilot's access through your Google Account management settings and then logging back into Pilot to grant the required permissions. This process ensures that Pilot has the correct permissions to operate smoothly.
Learn more about Pilot's integration with Google Drive in this detailed article: Google Drive Integration with Pilot: Understanding Google Authorization and Permissions.
Step-by-Step Guide:
1. Log into Your Google Account
Open your web browser and navigate to your Google Account.
Enter your Google account credentials to log in.
2. Access Security Settings
Once logged in, find the "Security" option in the left-hand menu.
Click on "Security" to open the security settings page.
3. Manage Third-Party Access
Scroll down to the "Your connections to third-party apps & services." section.
Click on "See all connections" to view the apps connected to your Google account.
4. Remove Pilot’s App Access
Locate Pilot in the list of connected apps.
Click on the app and then select "Delete all connections you have with Pilot.io".
Confirm the removal when prompted to successfully disconnect the app.
5. Reauthorize Pilot’s Access
After removing access, return to the Pilot homepage and click the “Login” button.
Enter your Google account credentials and follow the prompts to grant Pilot the necessary permissions to have full access to Google Drive.
6. Verify Sync
To ensure the connection is working, verify that your data is syncing properly between Pilot and Google Drive.
Try searching for a document in your wiki to ensure search is functioning properly.
Create a new Google Doc in your wiki and verify that this document has also been added to the corresponding folder in Google Drive.
By following these steps, you can easily reset your Google connection and ensure that Pilot has sufficient permissions to maintain two-way sync with your data. If you encounter any issues or need further assistance, please contact our support team.