Introduction
Pilot now offers a feature that allows you to enable an SMS phone number for your wiki. This feature lets wiki members text the number with questions, and Pilot uses AI to provide answers based on the information contained in the knowledge base. This guide will walk you through the steps to set up this feature and how to use it effectively.
Step-by-Step Guide
1. Accessing the Wiki Settings
Log in to Pilot: Use your credentials to log in to your Pilot account.
Navigate to your Wiki: Go to the specific wiki where you want to enable the SMS feature.
2. Enabling the SMS Feature
Go to Wiki Settings: Click on the wiki icon in the top left corner of the Pilot dashboard and click on the option to manage your wiki.
Select 'Wiki Details': From the settings menu, select the 'Wiki Details' tab.
Toggle SMS Activation: Find the 'Enable AI via SMS' section. Toggle the switch to activate the SMS feature. A unique phone number will be provisioned and displayed.
3. Sharing the SMS Number
Copy the Phone Number: Once the SMS feature is enabled, a unique phone number will be displayed. Copy this number.
Share with Team Members: Distribute this number to your team members. They can now text this number with any questions related to the wiki.
Using the SMS Feature
Asking Questions via SMS
Send a Text: Team members can send a text message to the provisioned phone number with their questions.
Receive Answers: Pilot AI will analyze the question and provide an answer based on the information available in the wiki's knowledge base.
Example Usage
Example Question: A team member texts, "How do I reset my password?"
AI Response: Pilot AI responds with the steps to reset the password as detailed in the wiki.
Managing the SMS Feature
Deactivating the SMS Feature
Access Settings: Go to the wiki settings where you initially enabled the SMS feature.
Toggle Off: Toggle the 'Enable AI via SMS' switch to off. This will deactivate the SMS feature.
Best Practices
Clear and Concise Questions: Encourage team members to ask clear and concise questions for more accurate responses.
Regular Updates: Keep the knowledge base updated to reflect any changes in procedures or information.
Conclusion
Enabling the SMS feature in Pilot is a powerful way to provide quick and efficient support to your team. By following the steps outlined above, you can set up and use this feature to enhance communication and access to information within your organization.
For any further assistance, please contact our support team at [email protected].